Service Development

This page provides details on the Service Development team. To find support and FAQs relating to Service Development, please see the Employee Support section.

In 2013 we won the Healthcare People Management Association (HPMA) Award in the Category of Best Practice & Innovation using the Electronic Staff Record (ESR)

Click here for more information on the HPMA 2013 Awards

We were runner up in the 2012 Healthcare People Management Association (HPMA) Awards in the Category of Best Practice & Innovation using the Electronic Staff Record (ESR)

HPMA 2012 Awards

Click here for more information on the HPMA 2012 Awards

HR and Wellbeing Services recognise that the National Systems and processes used within HR and Payroll are ever evolving and striving to link single input / sharing of data in all areas.

Whilst not an exhaustive list the National Systems and processes are classed as:

  • ESR – Self Service / web ADI / OLM / NLMS / Interfacing
  • Registration Authority
  • NHS Jobs
  • DBS checks
  • Professional Registration Checks
  • Bank Staff Systems
  • e-Rostering
  • ESR ConnectService Development

Traditionally, when any major developments or service improvements are requested additional resources are sought to support the project. A Service Development Team means that project support, and continuous improvement towards efficient and lean process design, is available on an on-going basis. An example of this is the changes required for NHS jobs 2 and changes to DBS and ID checking routines.

The advent of the Shared Service has also introduced the scope for sharing project initiation documentation (PIDs) for key developments removing the need for several organisations to re-write PIDs, as these can now be shared amongst clients. Furthermore, the Service Development team are available to support improvements across client Trusts, when requested, which benefit the Organisation and Shared Service.

The remit of the Service Development is to:

  1. Research new projects
  2. In conjunction with the relevant team propose and agree solutions
  3. Design, deliver and quality check those solutions
  4. Once sign off on the solution “business as usual status” has been achieved, to then train the relevant teams into how to perform those processes so that they become self-sufficient.

Examples of projects already delivered or currently in progress:

  1. Loading travel through Web ADI via purpose built spreadsheets
  2. More timely professional registration checks which maximise the benefits of the ESR interfaces.
  3. Time and attendance loads from third party software
  4. Complete roll out of self service at a client, fully utilising all available functionality i.e. new hires, position changes, payroll changes, leavers

Our Service Development Team are qualified in PRINCE2 at Foundation and Practitioner level


Contact us now to find out how we can support your needs


01244 36 4643