About Us

Full Team Photo

We work in partnership with our Client Trusts and the range of services incorporated within the HR & Wellbeing Business Service includes Recruitment, Payroll, Pensions, Staffing Solutions (i.e. Temporary Staffing) and Service Development.  These services are provided to COCH and WUTH, as well as an Occupational Health Service being provided to COCH.

The Payroll and Pensions Team also provide services to three other client Trusts within the NHS, Cheshire & Wirral Partnership NHS Foundation Trust, Wirral Community Hospital NHS Trust and Wirral Clinical Commissioning Group.

For more information on the services which we offer, please visit the relevant section below:

With our vision being “Delivering Excellence through Collaboration”, we pride ourselves on delivering a service to our clients which focuses on our values:

  • We are friendly and approachable
  • Professional and efficient
  • Focussed on our customers’ needs
  • Proud of the service we provide
  • Respectful of each other
  • Dedicated to excellence
  • United to be the best

With significant experience and knowledge across all HR transactional services, we understand the needs of the NHS and we pride ourselves on working extremely closely with our clients in delivering a customer focussed, partnership driven and inclusive service.  For example, in 2012/13, we delivered:

  • Over £400 million worth of payments, to circa 16,500 staff across our five Payroll Clients, achieving an accuracy rate of 99.89%;
  • We processed circa 350 applications to access pension benefits across our five Pension Clients;
  • We supported in the recruitment administration of over 1400 new employees across the two Recruitment services we provide, including the management of an extensive executive recruitment campaign in one of our Clients;
  • We administered over 89,000 shift requests for temporary bank work.

In June 2012, we were recognised for being an innovative Shared Service provider and received a runners-up award in the ‘Healthcare People Management Association (HPMA) Excellence in HRM’ Awards for a presentation on how our Service Development Team has supported:

‘Best practice and innovation using ESR’
For more information on the HPMA 2012 awards, please click here

In June 2013, we won a ‘Healthcare People Management Association (HPMA) Excellence in HRM’ Award for work our Workforce Information Team has supported:

‘Best practice and innovation using ESR’
For more information on the HPMA 2013 awards, please click here

Details about other examples of where the Service has been recognised can be found in the Awards & Accolades section below.

Please see the relevant links below for information on our organisation profiles for each of our client Trusts within HRWBS:

 

Awards & Accolades

July 2011 Service launches on 1st July 2011.

April 2012 Shortlisted for the 2012 Healthcare People Management Association (HPMA) Awards in the category of Best Practice & Innovation using the Electronic Staff Record (ESR)

Outstanding Achievement Team Award

July 2012 Outstanding Achievement Team Award

July 2012 Runner up in the Outstanding Achievement Team Award, Countess of Chester Hospital NHS Foundation Trust read more

October 2012 Nominated for the Team Award, Wirral University Teaching Hospital NHS Foundation Trust Awards

January 2013 Self Service Case Study published by the NHS Central Team read more

February 2013 Webinar Case Study completed by Susan Young, Director of HR & OD and the Service, in conjunction with the NHS Central Team and NHS Employers read more

April 2013 Webinar Case Study completed by Susan Young, Director of HR & OD with the Service, for People Management read more

May 2013 Shortlisted for the 2013 Healthcare People Management Association (HPMA) Awards in the category of Best Practice and Innovation using ESR for the second successive year read more

June 2013 HPMA Awards Winner

June 2013 HPMA Awards Winner

June 2013 Winners of the 2013 Healthcare People Management Association (HPMA) Awards in the category of Best Practice and Innovation using ESR read more

August 2013 Shortlisted for the Personnel Today Awards 2013 in the category of Award for Excellence in HR Through Technology read more

October 2013 Finalists for the 2013 Payroll World Awards in the category of Implementation Project Award read more

 

 

Our Clients